Return Policy
Return Policy
We want the return process to be clear and straightforward. Please contact our customer service team before sending merchandise back.
Requesting a Return
To request a return, email service@xoqvani.com .
Please include your order number, the product involved, and a short explanation of the reason for the request.
Return Condition
Items submitted for return review should generally be in suitable condition and include the original product and relevant components supplied with it.
Merchandise showing substantial wear, washing, alteration, staining, avoidable damage, or missing components may not qualify for the same return handling as merchandise in original condition.
Incorrect or Damaged Items
If your order arrives damaged, incomplete, or different from the item ordered, please contact us as soon as possible.
Clear photographs of the product and packaging may be requested where they help us review the issue.
Return Instructions
Please wait for customer service instructions before returning merchandise.
Do not automatically send merchandise to the company's registered business address unless our customer service team specifically instructs you to do so.
Return Outcome
Where applicable, the appropriate return, replacement, exchange, store-credit, or refund option will be determined after the request and relevant merchandise have been reviewed.
Phone: +86 178 9646 0496